m1 Resort Booking Terms and Conditions

m1 Resort offers 1, 2 and 3 bedroom serviced apartments in the heart of Maroochydore.

Our fully furnished apartments are spacious with large private balconies or garden patio areas. They have secure, private undercover car parks and are supplied with super-fast Wi-Fi, Foxtel Platinum and fully ducted air conditioning. All apartments have fully equiped kitchens and laundries. Guests also have access to the complex’s recreation room, gymnasium and pool.

The m1 Resort is immediately adjacent to a supermarket and a large number of restaurants and cafes are within a very short walking distance.

Deposit / Payment Policy

Low Season: A $200 deposit will be taken at the time of booking to secure your reservation. The balance is due 7 days before arrival. If your reservation is made within 7 days of arrival the full amount will be taken at the time of booking.

Mid Season: A $200 deposit will be taken at the time of booking to secure your reservation. The balance is due 14 days before arrival. If your reservation is made within 14 days of arrival the full amount will be taken at the time of booking.

High Season & Special Events: A $400 deposit will be taken at the time of booking to secure your reservation. The balance is due 28 days before arrival. If your reservation is made within 28 days of arrival the full amount will be taken at the time of booking.

Cancellation Policy

Low Season: If a booking is cancelled more than 7 days prior to arrival the deposit will be refunded less a $35 administration fee. If a booking is cancelled within 7 days of arrival or in the case of a no-show, the total booking amount will be forfeited.

Mid Season: If a booking is cancelled more than 14 days prior to arrival the deposit will be refunded less a $35 administration fee. If a booking is cancelled within 14 days of arrival or in the case of a no-show, the total booking amount will be forfeited.

High Season & Special Events: If a booking is cancelled more than 28 days prior to arrival the deposit will be refunded less a $35 administration fee. If a booking is cancelled within 28 days of arrival or in the case of a no-show, the total booking amount will be forfeited.

Advanced Purchase Rate Deposit and Cancellation Policy

The above Deposit / Payment and Cancellation Policies do not apply for discounted ‘Advanced Purchase’ rate bookings. Advanced Purchase rate bookings are non-refundable, fully pre-paid with no cancellation or changes permitted.

Seasons

Mid-season periods are generally during Australian school holidays, including those of States other than Queensland.

High-season periods are generally from the Thursday before Good Friday to Easter Monday and from the Friday prior to Christmas Day until the 2nd Saturday after New Year’s Day.

These dates are however subject to change.

Privacy Policy

Why does m1 Resort collect your personal information?

Collecting your information is essential for us to provide our products and services to you. It also helps us to understand your needs, enabling us to provide you with a greater quality of service.

How does m1 Resort collect personal information?

We only collect information when you knowingly provide it. Collection may include requesting information by phone, filling out a registration form on check-in, providing your business card to us, or e-mailing or faxing us your details.

Does m1 Resort disclose your personal information to anyone?

We may disclose your personal information where you have consented to us doing so. We may also be required or authorised by law to disclose your personal information.

Is your personal information up-to-date?

It is important that the personal information we collect is accurate, complete and up-to-date. You can contact us at any time to update your personal information, or to tell us if your personal information is inaccurate or incomplete.

Is your personal information secure?

We take all reasonable precautions to safeguard your personal information from misuse, unauthorised access, modification or disclosure. When your information is no longer required we securely destroy it from our systems.

Can you access your personal information?

You may request access to the information we hold about you by contacting us. We may be required by law to retain your personal information after you have ceased your relationship with us.

Does your personal information leave the country?

We do not send personal information outside the country unless to do so is authorised by law.

What about sensitive information?

Sensitive information can be about racial or ethnic origin, membership of a profession or trade, personal health or other personal information. We only collect, use or disclose sensitive information about you as is allowed by law.

m1 Resort’s privacy policy may change from time to time.

We constantly review our policies and procedures to keep up-to-date with changes in law, technology and the needs of our guests and we may change this policy from time to time.

Can you complain about a breach of your privacy?

You may lodge a concern or complaint with us by writing to the General Manager. Additional Privacy Information For additional information on privacy visit the Australian Federal Privacy Commissioner’s website: www.privacy.gov.au.